Commitment to quality: Goodwin retirement villages accredited

Goodwin retirement villages in the ACT have been among the first in Australia to have received accreditation through the Australian Retirement Village Accreditation Scheme (ARVAS).

The accreditation is formal recognition of Goodwin Retirement Living’s commitment to quality improvements, implementation of effective systems, processes and teamwork, demonstrating that Goodwin villages go above and beyond legally required standards for retirement villages, all in the name of offering the best possible service to residents.

ARVAS is a joint initiative between the Retirement Living Council of Australia and Leading Age Services Australia (LASA), and is independently operated on their behalf by Quality Innovation Performance (QIP).

Erik Boddeus, Executive Manager Retirement Living, Property and Development says he is very proud of Goodwin’s accomplishment.

‘It’s a great achievement for all four of our retirement living villages in the ACT to be among the first in the nation to receive this accreditation,’ said Boddeus.

The accreditation process, which took over a year to complete, engaged village staff, sales officers, and corporate teams to review village systems and processes. These processes were then reviewed by independent assessors of QIP to ensure the village met ARVAS’ rigorous standards that focus on multiple areas, including governance, communication, corporate systems, quality of service delivery, environment, teamwork, privacy, safety, and relationship management.

The process also engaged heavily with residents who were interviewed about their experiences living in Goodwin’s retirement villages.

‘The accreditation is resident-focused, and it goes above and beyond what is legally required. It shows residents, potential residents and governments that we care about our residents and that we take quality seriously,’ said Boddeus.

Chairman of Quality Innovation Performance Limited Gary Smith says the accreditation is a proof of the quality provided by Goodwin retirement villages.

‘Accreditation is a major achievement and a clear demonstration that Goodwin retirement villages are committed to providing their residents with a high-quality living environment,’ said Smith.

‘Accreditation is more than a compliance-based program, it recognises strengths and areas for improvement, which helps villages and communities to identify key quality improvement priorities. This should be commended, and QIP congratulates Goodwin retirement villages on reaching this national benchmark’, said Smith.

QIP is Australia’s most comprehensive not-for-profit accreditation organisation, dedicated to delivering accreditation and support services to a diverse range of health and community organisations.

Congratulations to the retirement living team for such a fantastic effort and excellent achievement.