Visitor restrictions now eased (29 June 2020)

We are happy to share that the ACT Public Health Emergency Direction for residential aged care has been amended this week, allowing us to ease some visitation restrictions for the wellbeing of residents and families.

What are the changes?

  • Children can visit (we request that they be accompanied by an adult at all times)
  • No more than two visitors can come at one time per resident or couple (if visiting the couple together)
  • Visitors can visit as many as times in a day as they wish and can stay for as long as they want.
  • Service providers such as hairdressers or therapists can visit, but can not stay longer than two hours.
  • All visitors must have had the 2020 flu vaccine (babies under six months are exempted from this requirement).
  • Residents can leave the facility to go to family gatherings (within ACT social distancing rules, and rules on gathering sizes).
  • Residents can gather in communal or outdoor areas, within social distancing rules.
  • Temporary restriction on those travelling from Melbourne hot spots: ACT Health is currently recommending that anyone coming to the ACT from Melbourne hotspots, including ACT residents, should not visit aged care facilities for a period of 14 days after leaving the hotspot, as a precautionary approach. At the moment, there are 10 COVID-19 “hotspots” identified by the Victorian government. The list may change quickly. Please keep out a lookout on the ACT and Victoria Health websites for updates.

What stays the same?

  • You still need to book ahead to book ahead to help us maintain infection control procedures. To make your booking, visit
  • No more than two people visiting a resident at the same time (or resident couple, if visiting a couple together).
  • Visits to be held in the resident’s room, outdoors, or in a specific area designated by Goodwin.
  • Visiting hours are between 7am and 7pm. Concierge staff will be present during these times.
  • Please only bring foods or drinks that are prepackaged and with unbroken seals, such as chocolate gifts.
  • Visitors must not have any COVID-like systems or be in any of the self-isolation categories set by the Department of Health.
  • Visitors must have their temperature checked and provide evidence of influenza vaccination (if they have not already).
  • Maintain social distancing of 1.5 metres between people; maintain sneeze/cough etiquette; and wash/sanitise hands regularly and thoroughly before and after your visit.