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Residential care visitor guidelines as of 17 July 2020


Residential care visitor guidelines as of 17 July 2020

The following applies to anyone visiting or working at an aged care facility.

Goodwin follows public health emergency directives from ACT Health; please check the ACT Health COVID-19 web site to check on general updated and changes around unfolding interstate clusters.

Visitor bookings remain essential

To visit a loved one in Goodwin residential care during the COVID-19 pandemic bookings are essential. This is so we can control visitor numbers as part of infection control procedures and under health authority directives.

To learn more, or to book your visit, click here.

Requirements

  • Visiting hours are between 7am and 7pm.
  • Upon entry, you must check in with concierge to answer screening questions, have your temperature taken, and adhere to their guidance.
  • No more than two people visiting a resident at the same time (or resident couple, if visiting a couple together).
  • Please conduct visits in the resident’s room, outdoors, or in a specific area designated by facility staff.
  • Please only bring foods or drinks that are packaged with unbroken seals, such as chocolate gifts.
  • Visitors need to keep up to date, and be in accordance with, the most recent government-directed isolation requirements.

Who can enter a residential aged care facility?

We ask that people who have been in contact with any confirmed COVID-19 cases or experiencing any symptoms to please not enter Goodwin sites.

As of 23 March 2020, until the conclusion of the declared public health emergency, a person must not enter, or remain on, the premises of a residential aged care facility in the ACT unless:

  • the person is a resident of the facility;
  • the person is an employee or contractor of the residential aged care facility; or
  • the person’s presence at the premises is for the purposes of providing goods or services that are necessary for the effective operation of the residential aged care facility; or
  • the person’s presence at the premises is for the purposes of providing health, medical or pharmaceutical goods or services to a resident of the residential aged care facility; or
  • the person’s presence at the premises is for the purposes of a care and support visit to a resident of the residential aged care facility; or
  • the person’s presence at the premises is for the purposes of end of life support for a resident of the residential aged care facility; or
  • the person’s presence at the premises is required for the purposes of emergency management or law enforcement; or
  • the person’s presence at the premises is in the person’s capacity as a prospective resident of the residential aged care facility.

This means that you can visit your family member or close friend in an aged care facility for the purposes of providing care and support. 

However, you cannot visit aged care facilities if you:

  • have returned from overseas in the last 14 days;
  • are in breach of any of the current travel warnings;
  • have been in contact with a confirmed case of COVID-19 in the last 14 days;
  • have a temperature higher than 37.5 degrees or history of fever (e.g. night sweats or chills) or symptoms of a respiratory infection such as a cough, sore throat, shortness of breath, loss of smell or loss of taste; or
  • have not had your 2020 influenza (flu) vaccination, unless you have a documented medical contraindication to receiving the vaccination.

Children of all ages are allowed to visit a residential aged care facility. As with all visitors, children must have received the 2020 influenza vaccine (babies under 6 months are exempt from the requirement for influenza vaccination) and must adhere to restrictions on visitor numbers, physical distancing and hand hygiene during their visit.

Recent travel

Visitors and staff will not be able to enter a residential aged care facility for 14 days if they have returned from, or were at the following locations during the specified times.

New South Wales

  • Batemans Bay: Soldiers Club
    (Since 13 July)
  • Casula: Crossroads Hotel
    (Friday 3 July to Friday 10 July)
  • Casula: Planet Fitness
    (Saturday 4 July to Friday 10 July)
  • Merrylands: Anytime Fitness Gym
    (Tuesday 14 July)
  • Picton: Picton Hotel
    (Saturday 4 July to Sunday 5 July or Thursday 9 July to Friday 10 July)
  • Wetherill Park: Thai Rock Restaurant
    (Thuresday 9 July – 14 July)

Victoria

ACT residents are advised not to travel to Victoria except for absolutely essential reasons.

In response to the escalating COVID-19 situation in Victoria, a new Public Health Direction came into effect at 7:00am on Friday 3 July 2020. This Direction has been revised as the situation has continued to evolve.

  • From 07:00am on 3 July 2020:Anyone who enters the ACT, and has been in a COVID-19 hotspot in Victoria (as defined at the time of their entry to the ACT), is required to quarantine in the ACT until 14 days after leaving the hotspot, or return to their home jurisdiction at the earliest reasonable opportunity.
  • From 23:59pm onMonday 6 July 2020: Anyone who enters the ACT, and has been in the Melbourne metropolitan area, is required to quarantine in the ACT until 14 days after leaving Melbourne, or return to their home jurisdiction at the earliest reasonable opportunity.
  • 12:01am Wednesday 8 July 2020: Anyone (other than ACT residents) travelling into the ACT from Victoria will be denied entry unless they are granted an exemption. ACT residents will be able to return home, but they will be required to enter quarantine until 14 days after leaving Victoria, and must notify ACT Health of their intention to return.

Further information for people entering the ACT from Victoria can be found on the Advice for travel to ACT from Victoria page.

More information

For more information about visiting a Goodwin residential aged care facility, please refer to the ACT Health website or contact Goodwin.