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Residential care visitor guidelines (updated 5 February 2021)


ACT Residential care visitor guidelines (updated 5 February 2021)

The following applies to anyone visiting a Goodwin aged care facility.

Goodwin follows public health emergency directives from ACT Health; please check the ACT Health COVID-19 web site to check on general updated and changes around unfolding interstate clusters.

Visiting hours

Weekdays 7am to 7pm
Weekends 9am to 5pm

Visitor bookings remain essential

To visit a loved one in Goodwin residential care during the COVID-19 pandemic bookings are essential. This is so we can control visitor numbers as part of infection control procedures and under health authority directives.

To learn more, or to book your visit, click here or visit https://goodwin.zipline.care/

Who can enter a residential aged care facility?

While the Public Health Emergency is in place in the ACT, the only people permitted at a residential aged care facility in the ACT are:

  • A current or prospective resident of the facility.
  • An employee or contractor of the residential aged care facility.
  • The person’s presence at the premises is for the purposes of providing:
    • Goods or services that are necessary for the effective operation of the residential aged care facility.
    • Health, medical or pharmaceutical goods or services to a resident of the residential aged care facility.
    • Care and support to a resident of the residential aged care facility.
    • End of life support for a resident of the residential aged care facility.
    • Emergency management or law enforcement.

Effective from Monday 8 February, the ACT Chief Health Officer has eased visitor restrictions so that:

  • there are no restrictions on the number of care and support visitors a resident can have at any one time (you are not limited in the number of hours you can stay); and
  • there are no restrictions on the duration of a welfare or wellbeing visit or on the number of welfare or wellbeing visitors a resident can have at any one time. A welfare or wellbeing visit is a visit made to one or more residents of a residential aged care facility for the purposes of providing welfare or wellbeing services. Examples include:
    • A legal practitioner visiting for the purpose of executing a will by a client who is a resident of a facility
    • A hairdresser visiting for the purposes of providing haircuts to residents of the facility
    • Religious or spiritual services that cater to more than one resident at a time.
    • Choirs, singers and musicians performing to residents of a facility.

As of 20 January 2021, visitors providing a care and support visit to a resident are no longer required to have a 2020 influenza vaccine to enter a residential aged care facility. Visitors providing a care and support visit include a spouse, family member, close relative, friend or carer. Staff, contractors, volunteers, people providing goods and services (including health services), and prospective residents are still required to have received the 2020 influenza vaccine prior to entering a residential aged care facility.

You cannot visit aged care facilities if you:

  • Have returned from overseas in the last 14 days.
  • Have been in a geographical area of risk in the last 14 days.
  • Have been in contact with a confirmed case of COVID-19 in the last 14 days.
  • Have a temperature higher than 37.5 degrees or history of fever (e.g. night sweats or chills).
  • Symptoms of a respiratory infection such as a cough, sore throat, shortness of breath, loss of smell or loss of taste.

COVID-safe visiting

Visitors are encouraged to remember the following COVID-safe behaviours.

  • Follow the rules put in place by the aged care facility.
  • Keep your visit to one area: a resident’s room, outdoors, or a designated visitors’ area.
  • Keep out of communal areas where risk of transmission is greater.
  • Maintain physical distance of 1.5 meters wherever possible.
  • Practise good hand and respiratory hand hygiene.

Children of all ages can visit a residential aged care facility. They must always be supervised to ensure they follow physical distancing and hygiene measures.

Recent travel

Visitors must be aware of, and in accordance with, the most recent government travel advice and advice for returned travellers applicable to high risk settings.

Please visit https://www.covid19.act.gov.au/community/travel for current travel information, and check the entry signage at the door.

If you have recently traveled to an area with a COVID-19 outbreak, you are required to isolate for 14 days and are not able to enter a Goodwin facility.

More information

For more information about visiting a Goodwin residential aged care facility, please refer to the ACT Health website or contact Goodwin.