Our people

Sue Levy

Chief Executive Officer

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Sue is a business management professional with over 20 years experience in all aspects of the hospitality services industry. She transitioned into aged care in 2009 as a village manager for Goodwin, extending her portfolio into community care, human resources, WH&S and corporate governance. She became CEO in 2014. With a strong knowledge of business operations and contract management Sue has been responsible for multi funded budgets ranging from $10 million to $500 million. She has experience in all aspects of forecasting, resource allocation, fund management, risk management, conflict management, contract management and aged care policy. She is passionate about equal care for all, and the right to quality of life.

Stephen Holmes

Chief Operating Officer

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Stephen has more than 25 years’ experience in the not-for-profit sector, including housing, education, health, community care, sport, clubs and animal welfare. His experience also includes providing finance and business services to commercial enterprises in the property development and construction industries, and healthcare manufacturing and distribution. Stephen is currently Vice-Chair of the Property Council of Australia’s Retirement Living Council (ACT).

Robyn Boyd

Executive Manager Residential Care

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Robyn’s passion for providing high quality care is shown through her dedication and career progression at Goodwin. From starting as a carer in 2006, Robyn has worked in various positions including senior management and executive roles for the past eight years. This experience combined with tertiary qualifications in both Business and Management provides invaluable knowledge and insight for her position and her team.

Robyn is committed to research and translating evidence into practice which is evident through her publications in two British pharmaceutical and medical journals and involvement in various research projects including a recent research pilot to investigate the benefits of having a pharmacist working in a residential care facility. She has made a significant impact on the memory support unit through implementing the Montessori method of care. She is passionate about innovative models of care for people living with dementia and providing high quality care for people who don’t have a voice.

Jamie Fillingham

Executive Manager Community Care

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Jamie has recently joined Goodwin and has over 20 years’ experience within the health industry both within Australia and the UK. Jamie is a registered nurse and has a passion for assisting people to stay at home and within their communities through innovative and tailored approaches to delivering quality care. Jamie’s role is to provide strategic management to the business stream with a focus on growth, building capability, and ensuring excellence in service delivery and client experience.

Michael Holdom

Chief Financial Officer

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Michael is a dedicated professional with more than 17 years accounting experience, and 12 years in the aged care sector. As part of the executive team, Michael is focused on ensuring the systems infrastructure and financial modelling support Goodwin’s strategic goals. He has recently driven critical ICT projects during Goodwin’s expansion phases and implemented upgraded financial and clinical systems.

Clive Jones

Executive Manager Estate Development

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Clive has more than 20 years in the local construction industry as a client-side capital works project manager, design manager and in architectural practices. His career moves in senior roles for various government agencies and the private sector have allowed him to hone his project management skills and consolidate his experience in a range of distinct work environments.

Erik Boddeus

Executive Manager Retirement Living

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Erik is responsible for all activities within Goodwin’s Retirement Living division. Erik has more than 25 years’ experience in aged care and seniors’ living. After 13 years in the industry in The Netherlands, Erik moved to Australia in 2003, joining Hindmarsh in Canberra 2007 where he was National Retirement Manager from 2013 until joining Goodwin in 2017. Erik is Chair of the ACT Retirement Living Committee of the Property Council of Australia, and Co-chair of the Joint ACT Retirement Villages Residents Association/Aged and Community Services NSW/ACT Committee.

Susan Smith

Director of Nursing (Ainslie)

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A qualified nurse with over 30 years of experience, Susan has been associated with aged care since 1996. Prior to joining Goodwin, she worked as a General Manager and Regional Support Manager in a large aged care company, where she oversaw nursing operations of 9 homes across ACT, NSW and Victoria. Susan loves meeting and hearing the incredible stories of the residents of Goodwin House.

Graeme Barnes

Director of Nursing (Monash)

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Graeme is a registered nurse since 1985 and brings with him over 15 years’ experience in aged care. He has served across different industries in diverse roles, including acute hospital services, remote indigenous communities, rehabilitation, community nursing and aged care. Graeme has a passion to serve seniors with dignity and respect. With his teaching background, Graeme also enjoys coaching and mentoring nurses to provide a high level of service.

Anne Walker

Marketing and Communications Manager

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Anne is a communications professional with experience in a range of sectors including health, finance, law and science. Working for private, public and not-for-profit organisations has provided opportunities for Anne to develop broad and versatile skills. Her experience includes managing magazines for peak industry bodies, report writing, developing brands, marketing, advocacy and promotions. She joined Goodwin in 2019 and is committed to producing communications that reflect the values of Goodwin and uphold its reputation for quality in aged care services.

Jay Jayshankar

General Manager Quality

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Jay is a seasoned audit professional and joined Goodwin in 2018. He brings with him over 10 years of experience in internal audit, risk management, quality management and compliance across multiple sectors including manufacturing, retail, transport and logistics, health care, aged care and not for profit community services. Currently a member of CPA Australia and The Institute of Company Directors, Jay has also served as a pro-bono director on the board of some leading not-for-profit and charity organisations.

Deborah Eivers

Village Manager, Farrer Village

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Deborah joined the Goodwin team in 2018 with over seven years’ experience in the retirement living sector as a village manager and property manager. Prior to this, Deborah was the Queensland State Corporate Manager for a large coffee franchise. Now an adopted Canberran, Deborah is committed to supporting the community at the new Farrer Village and ensuring all residents have a wonderful experience.

Claire Fishpool

Financial Controller

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With over 9 years of solid international experience under her belt, Claire joined Goodwin as a Financial Controller in November 2017. Having worked as an auditor and financial accountant with firms in London (UK) and Canberra, she specialises in audit, control and procedures, with a special focus on the NFP sector.

Bob Newport

Village Manager, Monash

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Bob came to Goodwin in 2018 with more than 12 years of experience with retirement living operators across Australia plus a prior extensive background in commercial catering, hotels/restaurants and cruise shipping companies. All this makes him well equipped to help ensure our residents have a great experience of living in a Goodwin village. Bob believes that all residents should be treated with the highest levels of respect and dignity; and operators should always search for ways to better cater to requirements.

Sarah Lewis

Senior Manager Business Operations Community

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Sarah works in the community as the Senior Manager of Business Operations utilising over 12 years’ experience gained working in the aged care industry in both residential and home care. Sarah’s knowledge and expertise developed within the aged care industry allow her to provide continuous professional support to Goodwin’s community team enabling them to deliver the best care and outcomes for Goodwin’s clients.

Tracy Huegill

Training and WHS Manager

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Tracy began working at Goodwin in July 2017 having worked for 4 years in the aged care sector in Canberra as a quality and training manager prior to her commencement with Goodwin. Tracy has a broad knowledge of the health sector having completed a nursing degree in 2000 and worked in hospitals in Australia and the UK as a scrub/scout nurse in the operating theatre. Tracy has also worked as a clinical nurse specialist. Her knowledge and experience in aged care and the health sector combined with her passion for quality and care delivery for seniors makes her a strong leader and mentor for those she trains.

Kate Fogarty

Manager Health and Wellness Centre

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Kate Fogarty

Kate joined Goodwin in 2013 and was originally employed as a Community Registered Nurse (RN). Kate worked with the community care team providing clinical support to client’s in their own homes, including wound care, catheter care, chronic disease management and pain management. Kate was then promoted to Senior Coordinator of home care packages, where she oversaw the staff and home care packages for the ACT.

Kate went on maternity leave to have her daughter Eleanor and returned to a new role in the Health and Wellness Centre at Monash in 2017. Kate enjoys working with the allied health team and has a true passion for primary health. “I love getting to speak to the amazing clients we have here at Goodwin, listening to their stories and trying to assist them to live as independently as possible. I get a great sense of satisfaction when I see client’s progressing in their wellness journey.”

Troy Arnould

ICT Manager

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Troy has built high-quality ICT environments in the private, public and cultural sector for over 20 years. In his current role at Goodwin, he is rekindling his ‘hands-on’ skills from critical care nursing to provide a holistic approach for the provision of ICT services for the Goodwin community.

Julie Reid

Senior Manager Client Services

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Julie joined Goodwin in 2007 and provides strategic direction across our home and community care programs. Passionate about working in partnership with people living independently in the community, Julie and her team strive to excel in innovative and efficient services, to consistently meet the needs of clients while providing a caring environment that fosters pride, integrity and growth for all.

Turin Prasantha

People and Culture Manager

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Turin is highly qualified professional with postgraduate studies in human resource management, and MBA, and 15+ years’ experience in human resources and management in Sri Lanka and Australia. His extensive hands-on experience includes workers compensation, culture development, performance management, workflow development, workforce planning and training and development.

Michael Hardgrave

Procurement and Contracts Manager

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Michael joined Goodwin in 2014, having spent the last 14 years in federal government as an Executive Manager, specialising in procurement and contracting. Michael has diplomas in Contract management, business management, project management, and simple and complex procurement.

Michael provides support and direction across the organisation to ensure Goodwin attains best practice procurement. We will continue to be open and transparent in all our dealings pertaining to procurement and contracting, building positive stakeholder relationships.

Colleen Marks

Financial Accountant

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Colleen recently migrated from South Africa, bringing with her 25 years’ experience in a range of business administration, finance management and tertiary education roles. She has been a key contributor in steering the long-term profitability of a number of private and community sector firms, including Goodwin.

Melissa Prentice

Quality Manager

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Melissa joined Goodwin in 2006, returning to work after raising her family and has carved her own career path within the organisation.  Utilising her tertiary qualifications, 8 years public sector auditing experience, and qualifications and experience in aged care and work health and safety, Melissa and her team provide support to all aspects of the business in ensuring our Quality Systems are up to date and compliant with legislation and industry best practice.

Jo Perry

Special Projects Manager

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Jo brings extensive aged care experience to her role as Manager Operations Residential (MOR) at George Sautelle House in Farrer. Jo first joined Goodwin as a residential carer in 2005 and since then has held positions as a Team Leader, Care Manager and now MOR.

“Working at Goodwin gives me a sense of purpose and I feel I can make a difference in the lives of our residents and be a positive influence for our staff.”

Tamra MacLeod

General Manager Clinical Services

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Tamra has contributed to the evolution of Aged Care Nurse Practitioners in her 8 years in the role, participating in two government-funded Nurse Practitioner pilot projects. She also played a lead role in establishing the innovative Goodwin Wellness Centre. Tamra’s role includes research, mentorship and clinical expertise to other health professionals.

David Hull

Village Manager, Ainslie

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David came to Goodwin in 2010 from a long hospitality career, including roles as Food and Beverage Manager, Sales manager and General Manager. He manages the daily operations of independent living and lifestyle at Goodwin Ainslie, including our cafe and venues/events.

Asif Hossain

Estate Maintenance Manager

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Asif manages Goodwin’s portfolio of building assets, plant and equipment and capital works via strategic planning and planned maintenance programs. He has tertiary qualifications in Commerce and Project Management. He joined Goodwin in 2010 and has been a member of Goodwin Estate Development Committee since 2012.

John Penca

Hospitality and Customer Services Manager

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John’s key goal at Goodwin is to make a positive difference in the lives of those in his care, ensuring their twilight years are memorable for all the right reasons. A prior 30-year career in hospitality, including clubs, equips John with fantastic people skills and he strives to build life-long professional relationships with residents and their families.

Leanne Thompson

Community Liaison Manager, Community Care

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I have had 15 years plus working in aged care and have extensive experience working to improve the quality and independence of life for people who are living at home. I coordinate the Commonwealth Home Support Program and have a passion to help older people to maximise their abilities and wellbeing choices.

Mandi Corby

Payroll Manager

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Mandi started at Goodwin in 2008 as an administration assistant at Farrer, before moving into payroll the following year. Mandi took over as Payroll Manager in 2010.

Mandi enjoys working in aged care, and interacting with the residents. “I think our staff are truly wonderful people for the jobs they do on a daily basis to make the lives of the elderly more comfortable, and just allowing them to still have the daily pleasures of life that we sometimes take for granted.”

Fiona Nilsson

Village Manager, The Central

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Fiona has been part of the Goodwin family for more than 10 years, with experience across all our villages in administration, activities, and resident liaison roles. She brings to the management role a deep appreciation of residents’ needs and experiences and has been a key part of establishing the community at our new village in Crace.