FAQs
Frequently Asked Questions


Do I have to be on the Aged Pension to receive Community Care?

No - Federal Government Community Care Packages are available to a person who is assessed as eligible for care. There is however fees associated with the various packages that are capped for people on the Age Pension.

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How much help or support can I receive?

The amount of care provided depends on the Community Care Package that is provided. The CACP’s program provides for the least amount of care. EACH and EACH-D packages provide for a higher level of care as recipients are expected to have more complex needs. You purchase a package of service not an amount of hours.

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Do I need to sign an agreement?

Yes - If you receive a Community Care Package from Goodwin you will be asked to sign an agreement. These agreements detail the services that a care recipient will receive, variations to the level of service, fees payable, circumstances under which the package can be terminated, privacy issues, rights and responsibilities and details about Goodwin.

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What is the pay schedule?

Goodwin will send you an account monthly. Goodwin asks that this account be finalised within 14 days.

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Can I access transport?

Goodwin is able to assist our clients with transport arrangements. Client must be aware that transport is included in your hours of service not in addition too.

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Is an ACAT assessment required to access Community Care?

Yes. Consult your doctor for an ACAT (Aged Care Assessment Team) referral. Once an appointment is made, a member from your local ACAT team will visit you to conduct an assessment of your needs. They will discuss the assessment and arrange referrals to community care services if appropriate.

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Contact us   Phone 02 6175 5100   Fax 02 6175 5170   Email info@goodwin.org.au